User Personas
This assignment involved identifying an appropriate user group for a public train ticketing machine and developing a detailed persona to represent that group. The goal was to capture realistic user needs, behaviors, and expectations when interacting with a complex, publicly accessible machine interface. The resulting persona was intended to support a user-centered design process and serve as a foundation for subsequent UX research, analysis, and design work throughout the course.
User Research Questionnaire
This assignment focused on designing a user questionnaire to gather requirements for a public train ticketing machine interface. The survey was intended to capture user goals, behaviors, challenges, and levels of familiarity with ticketing machines, providing insight to inform persona development and guide user-centered design decisions for the interface.
Task Analysis
This task analysis breaks down the steps a user takes when purchasing a train ticket through a public ticketing machine. The goal was to identify user actions, decision points, and potential friction areas in the process, providing a clear foundation for improving workflow efficiency and usability in later design stages.
Hierarchical Task Analysis
This hierarchical task analysis organizes the process of buying a train ticket into primary goals, sub-tasks, and supporting actions. By structuring the ticket-purchase flow into clear levels, this analysis helps reveal task dependencies, decision points, and opportunities to streamline the interaction, informing more intuitive and efficient interface design.
Functional & Non-Functional Requirements
This deliverable defines a structured set of functional and non-functional requirements for a train ticketing machine, based on user needs identified through prior task analysis. Each requirement is documented with a clear description, rationale, success criteria, and level of importance to support prioritization and ensure the system effectively meets user goals while maintaining usability, performance, and reliability.
Low-Fidelity Interface Prototype
This low-fidelity prototype explores the layout and interaction flow of a train ticketing machine interface, informed by prior user research, task analysis, and system requirements. The prototype applies core UX and Gestalt design principles to define screen structure, navigation, and labeling, and is intended for early-stage usability testing and iterative design refinement.
Standard Interface Layout
Accessibility-Optimized Interface Layout
Usability Evaluation Strategy
This evaluation strategy outlines a structured approach for testing the low-fidelity train ticketing machine prototype. It defines the purpose of the evaluation, target users, testing context, key tasks, usability requirements, and data to be collected, ensuring the prototype can be assessed effectively and inform future design improvements.
Research Findings Presentation Outline
This research deliverable presents the evaluation findings for the train ticketing machine prototype in a concise, stakeholder-focused presentation format. The presentation was selected to effectively communicate key insights, usability outcomes, and design recommendations to a non-technical audience, using visual structure to support understanding and decision-making around future development.
